Returns & Exchanges

At Julian Bakery, we strive for complete satisfaction with our health-conscious products, though due to the perishable nature of our food items, we cannot accept returns once a package has been opened. If you receive a damaged or incorrect item, please contact our support team within 48 hours of delivery to initiate a replacement or refund process.

Return Process

• 1.
  Verify Eligibility

  Ensure your request is submitted within 7 days of delivery and that the items remain in their original, unopened packaging.

• 2.
  Contact Support

  Email our customer service team with your order number and a clear photo of the product or any shipping damage encountered.

• 3.
  Receive Authorization

  Wait for our team to review your claim; if approved, we will provide a Return Merchandise Authorization (RMA) number and specific shipping instructions.

• 4.
  Refund Processing

  Once your return is inspected at our facility, we will issue a refund to your original payment method or ship out a replacement within 3-5 business days.