Frequently Asked Questions
Everything you need to know about our keto, paleo, and gluten-free products.
Are your products suitable for a ketogenic diet?
Yes, the majority of our products are specifically formulated to be low-carb and high-protein, making them ideal for Keto and Paleo lifestyles.
How should I store my Julian Bakery bread and wraps?
To maintain freshness, we recommend refrigerating our bread products upon arrival or freezing them for long-term storage of up to 6 months.
Do you offer international shipping?
Currently, we ship to most countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or incorrect, please contact our support team within 48 hours for a replacement or refund.
Are your facilities nut-free and gluten-free?
Our products are manufactured in a dedicated gluten-free facility. However, some products contain tree nuts or are processed on equipment that also processes nuts. Please check individual labels for specific allergen information.
How can I track my order?
Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress.